Cloak Room at New Delhi Railway Station: A Complete Guide: Fast-Track Guide to Using Luggage Storage in 1 Minute

The New Delhi Railway Station is not just one of India’s busiest transit hubs; it’s also a vital gateway for millions of domestic and international travelers. For those needing a secure place to store luggage for a few hours or even days, the cloak room at New Delhi Railway Station offers a practical and affordable solution. This guide covers everything you need to know about the cloak room facility—including its location, timings, charges, storage process, safety protocols, and tips for making your experience hassle-free.

Where Is the Cloak Room Located?

There are dedicated cloak rooms on both the Ajmeri Gate (Platform 16 side) and Paharganj (Platform 1 side) entrances of the station. Clear signage helps direct passengers towards the facilities, typically located close to the main concourse areas for easy access to platforms.

Operating Hours

The cloak room operates 24/7, making it convenient for early morning arrivals, late-night departures, or travelers passing through New Delhi for a layover.

Who Can Use the Cloak Room?

Only bona fide railway passengers with a valid and confirmed train ticket (either e-ticket printout or hard copy) are allowed to use the cloak room facility. You’ll need to present this ticket when depositing and collecting your belongings.

How to Deposit Luggage in the Cloak Room

1. Approach the counter with your luggage and your valid ticket.
2. Fill in a form providing basic identification details.
3. Your luggage will be tagged and entered into the register; you’ll receive a receipt/token. Keep this safe—it’s required when you reclaim your belongings.

Rules & Restrictions

1. Luggage must be properly locked or zipped (loose bags and open packages are refused).
2. No valuable items (cash, jewelry, passports) should be deposited.
3. Perishable items or hazardous materials are not accepted.
4. Travellers typically cannot deposit luggage more than seven days; check with the cloak room staff for specifics.

Charges & Payment

The cloak room charges are calculated per bag and by time period:

1. For the first 24 hours: usually ₹20–₹30 per bag (varies with bag size).
2. Charges increase slightly for every extra 24-hour block.
3. Most counters accept both cash and digital (UPI/card) payments.

Safety & Security

Luggage storage rooms are guarded and monitored with CCTV cameras. Still, as a designer, I can attest that while the layout is functional, it pays to ensure your bags are locked securely. If you’re storing items for extended periods, consider labeling them clearly and double-checking your token.

Additional Amenities

For travelers needing quick refreshment, nearby waiting lounges and restrooms complement the cloak room service—making it easier to freshen up or recharge while your belongings are safe. If you’re planning to explore the city in comfort, thoughtful storage management can be as crucial as a functional room layout in a well-designed home.

Tips 1:

Before leaving your luggage, take a photo of it and your token. Also, ensure fragile items are well-cushioned, and avoid leaving electronics or valuables in stored bags. For travelers with connecting trains or short layovers, familiarize yourself with the cloak room’s exact location beforehand to minimize last-minute rush or confusion.

FAQ

Q: Can I keep backpacks and large suitcases in the cloak room?

A: Yes, the cloak room accepts both backpacks and suitcases, as long as they are properly locked and secured.

Q: Is there a maximum storage period for luggage?

A: Typically, luggage can be stored for up to seven days. For longer durations, consult cloak room staff in advance.

Q: Can I deposit valuable items like laptops or jewelry?

A: No, depositing valuables is not recommended and may be refused by staff. Keep cash, electronics, and jewelry with you.

Q: Are cloak room charges refundable if I return early?

A: Charges are calculated based on time used; no refund is provided if you collect your bags before the 24-hour block ends.

Q: Where exactly are cloak rooms located at New Delhi Railway Station?

A: Cloak rooms are available at both the Ajmeri Gate and Paharganj sides of New Delhi Railway Station, near the main concourse areas close to platforms.