How to Cancel Your Floor and Decor Order: A Step-by-Step Guide to Managing Your Order

Cancelling an order with Floor & Decor can be straightforward, provided you act timely and follow the right steps. Typically, Floor & Decor allows customers to cancel orders before the item ships or is prepared for pickup. For both in-store and online purchases, the process varies slightly, so it’s crucial to have your order number and personal details handy.

Online Orders: For orders placed through the Floor & Decor website, log into your account and navigate to your recent purchases. If the “Cancel” option is displayed next to your order status, you can proceed directly online. Otherwise, you’ll need to contact Floor & Decor’s customer service at 1-877-675-0002 or visit the Help section on their website to initiate a cancellation request.

In-Store or BOPIS (Buy Online, Pickup In-Store): For these orders, cancellations must typically be handled directly at the specific store location. Calling the store where your purchase was made is the fastest way to ensure prompt handling. Policies might vary depending on order status and how much time has passed since the transaction.

Remember, if the order has already shipped or is in the final stages of being prepared for pickup, you may need to proceed with a return instead of a cancellation. Floor & Decor’s return policy allows for most unopened merchandise to be returned with a valid sales receipt within 90 days. Always double-check the final status of your order—cancellations aren’t instantaneous and can be subject to processing times.

As a designer, one common challenge I see clients face is changing design plans or material choices after ordering. To make your next room or office overhaul more flexible and ensure you’re never locked into a design decision, consider using a comprehensive room planner before placing substantial orders. This approach can help reduce ordering errors and streamline any future cancellations or changes.

Tips 1:

If you’re unsure whether your order is eligible for cancellation, always check its current status in your Floor & Decor account. Orders marked as “processing” or “not yet shipped” have the highest chance of successful cancellation.

FAQ

Q: Can I cancel a Floor & Decor order after it has shipped?

A: Once shipped, your order typically cannot be cancelled, but you can return items in accordance with their return policy after receipt.

Q: How long does it take to process a Floor & Decor cancellation?

A: Most cancellations are processed within a few business days, but refund timelines may vary depending on your payment method.

Q: Is there a cancellation fee at Floor & Decor?

A: Generally, Floor & Decor does not charge a cancellation fee if the order is cancelled before shipment or pickup, but special order items might have different terms.

Q: What if I ordered through a third-party or contractor?

A: If your order was placed through a contractor or third-party platform, contact them directly for cancellation as Floor & Decor’s policy may not directly apply.

Q: Can I modify my order instead of cancelling it?

A: Modifications may be possible for orders that haven’t shipped. Contact customer service as soon as possible to discuss your options.