Laundry Room Maintenance Requests at UPenn: How to Efficiently Handle Laundry Room Issues

If you're a student or resident at the University of Pennsylvania, keeping your laundry room clean and operational is essential for an efficient on-campus living experience. Laundry rooms in university housing see high usage and, as a result, may sometimes experience out-of-order machines, ventilation issues, or cleanliness concerns. Knowing how to effectively submit laundry room maintenance requests at UPenn can save you from unnecessary hassle and help maintain a hygienic and functional communal space.

At UPenn, most residential buildings are equipped with shared laundry facilities managed either by the university directly or through external vendors. To ensure seamless service, the university has established clear channels for reporting issues:

1. Report Machine Malfunctions: If a washer or dryer is malfunctioning, look for posted signage in the laundry room that lists the contact method for reporting issues—this is often an online request portal, a QR code, or a phone number linked to the service provider.
2. Request Cleaning or Supplies: For cleanliness issues (such as spilled detergent, lint buildup, or overflowing trash), submit a maintenance request via Penn's Facilities and Real Estate Services (FRES) website or the university’s reporting app.
3. Track Your Request: After submission, you'll usually receive a confirmation email with a tracking number. Keep this for reference, and if the problem isn’t resolved within the expected time frame, follow up with FRES or your building's manager.

As a designer, I know that the functionality and upkeep of shared spaces like laundry rooms greatly affect user experience and overall satisfaction in student housing. A well-designed, efficiently maintained laundry room reduces frustration and promotes a sense of community. When conceiving or updating such areas, leveraging a reliable laundry room design tool can help visualize layouts that optimize workflow, storage, and hygiene, ultimately supporting both user needs and easy maintenance.

Tips 1:

Proactively check machines before washing, and promptly report any issues you notice—even small ones. This helps keep the laundry facilities in top condition for all residents. Additionally, sharing feedback with management about layout or equipment can encourage future design improvements tailored to users’ real needs.

FAQ

Q: How do I report a broken washer or dryer at UPenn?

A: Use the QR code or contact information posted in the laundry room, or submit a maintenance ticket through the Facilities and Real Estate Services website.

Q: What should I do if the laundry room is dirty or supplies are low?

A: Submit a cleaning request via the FRES website or notify your building’s RA or manager to ensure prompt attention.

Q: How long does it take for maintenance issues to be resolved?

A: Response times vary, but most requests are addressed within 1–3 business days. Emergency situations may be prioritized.

Q: Can I track the status of my maintenance request?

A: Yes, you will receive a tracking number or confirmation once your request is submitted, allowing you to check progress or follow up if needed.

Q: Are there plans to upgrade laundry room facilities at UPenn?

A: UPenn periodically reviews and updates communal spaces based on resident feedback and maintenance trends. You can suggest improvements or new equipment via student housing surveys or by contacting FRES directly.