Extra Space Storage Corporate Office Complaints: 1 Minute to Find the Right Contact Information

If you’re experiencing issues with Extra Space Storage and need to raise a complaint with their corporate office, it’s important to know the correct process and available contact channels. Extra Space Storage is one of the largest self-storage companies in the United States, known for its extensive network of locations. However, complaints can arise regarding billing, customer service, property access, or facility maintenance. Addressing these issues directly with the corporate office can help resolve matters efficiently.

To file a complaint with Extra Space Storage’s corporate office, you can take the following steps:

1. Contact Customer Service: Start by calling their main customer service line at 1-888-586-9658. Explain your issue and ask for escalation if needed.
2. Email or Online Forms: Use the “Contact Us” page on Extra Space Storage’s official website to submit complaints online. Be specific and provide documentation if available.
3. Mailing Address: Send a written complaint to:
4. Extra Space Storage Inc.
5. Attn: Customer Service/Complaints
6. 2795 E. Cottonwood Pkwy, Suite 300
7. Salt Lake City, UT 84121
8. Request Supervisory Review: Ask to escalate your concern to a district manager or a representative at the corporate office if the initial response is unsatisfactory.
9. Keep Records: Document all conversations, emails, and correspondence for reference.

As a designer, I find that any issue—even one about storage—can be treated like a space planning challenge. Clear communication and organization help create smoother problem resolution, just as a well-arranged space creates harmony. Similarly, when planning your own interior, taking advantage of digital tools like a room planner can help organize and visualize the outcome, reducing future headaches and miscommunication with contractors or service providers.

Tips 1:

Be concise and factual in your complaint, providing details such as your unit number, location, and relevant dates. Always respectfully request escalation if the agent cannot solve your problem.

FAQ

Q: How do I escalate a complaint beyond the local Extra Space Storage manager?

A: Contact the main customer service line and request escalation to the corporate level or submit your grievance via their website’s contact form.

Q: What contact information do I use for Extra Space Storage’s corporate office?

A: Use their mailing address (2795 E. Cottonwood Pkwy, Suite 300, Salt Lake City, UT 84121) or call customer service at 1-888-586-9658.

Q: How long does it typically take for Extra Space Storage to respond to a corporate complaint?

A: Response times vary, but you should expect acknowledgment within 3-5 business days; more complex issues may take longer.

Q: Can corporate complaints lead to refunds or compensation?

A: If your complaint is justified and documented, the company may offer rebates, refunds, or policy adjustments as compensation.

Q: Is it better to submit complaints via email, phone, or mail?

A: Email or online forms provide written records and are usually most effective, but phone calls can speed up urgent issues. Mailing is recommended for formal documentation or unresolved concerns.