Floor and Decor Customer Service Contact: How to Reach Floor and Decor Customer Support

Floor & Decor is a retailer specializing in hard surface flooring, offering a wide selection of tile, wood, stone, related tools, and flooring accessories. If you need to reach their customer service for assistance with purchases, returns, store information, or product details, you typically have a few main options:

1. Phone: You can contact Floor & Decor’s customer support directly by phone at 1-404-720-9120, or use their toll-free number, often listed as 1-877-675-0002.
2. Email: Fill out their official contact form at flooranddecor.com/contact-us for email support.
3. Live Chat: Visit their website and use the live chat tool for real-time assistance (typically available during business hours).
4. In-Store: For location-specific help, visit your nearest Floor & Decor store. You can find locations and hours on their website.

Depending on your inquiry — whether it's about product selection, order tracking, warranty information, or design consultations — contacting the correct department can expedite your solution.

As a designer, I understand that even resolving a customer service issue is about optimizing your experience and workflow. If you often interact with flooring retailers or manage multiple renovation projects, leveraging a smart 3D floor planner can help you visualize products in context, which may also streamline communication with suppliers and customer support teams.

Tips 1:

If you’re contacting customer service about a design-related inquiry—like matching flooring styles or requesting samples—prepare photos and measurements beforehand. This ensures the representative can give you tailored suggestions or product recommendations, much like how designers plan out spaces before a big install.

FAQ

Q: What are the customer service hours for Floor & Decor?

A: Typically, customer service is available Monday–Friday from 8 am to 6 pm EST, and Saturday from 9 am to 5 pm EST, but check their website for current hours.

Q: Can I return items purchased at Floor & Decor online or in-store?

A: Yes, most items can be returned either to your local store or by contacting customer support for instructions.

Q: Does Floor & Decor offer design consultations?

A: Yes, many locations offer free design services; you can schedule these directly through their website or by phone.

Q: How can I check the status of my Floor & Decor order?

A: Order status is available through your online account or by contacting customer service with your order number.

Q: Can I get help with product installation guides or recommendations?

A: Yes, customer service can provide installation guides or connect you with in-house experts for product-specific recommendations.