For Users: All Coohom interior designers
This guide explains the subscription, payment, credit, renewal, cancellation, and fair-use terms supplied for AIHom.
Basic accounts include limited design and rendering usage. Upgrading increases the limits and unlocks benefits assigned to the selected plan.
After a successful purchase:
For billing assistance, the supplied support contact is support@aihom.ai.
support@aihom.ai
The currencies available at checkout depend on the payment processor.
The checkout page is the authoritative source for the methods and currencies currently available to an individual customer.
Credits allocate processing and cloud-rendering resources. According to the supplied policy, credits are deducted when a generation or rendering task begins.
Credit-consuming actions include:
The supplied policy states that later visual adjustments to the same result do not consume additional credits.
The supplied program describes these ways to receive additional credits:
Standard subscription credits renew at the beginning of each billing cycle. Promotional or bonus credits may have separate expiration dates. Check the current plan terms and credit balance for the dates that apply to your account.
If an AI generation or render fails completely because of a confirmed system-side error, the supplied policy states that the deducted credits are returned automatically.
The supplied policy excludes failures caused by user-side conditions, including:
If a credit is not returned after a qualifying failure, contact Customer Service with the task time and non-sensitive diagnostic information. Do not send passwords, payment credentials, or other secrets.
During periods of high demand, generation and rendering may take longer or enter a queue. The supplied policy says dynamic queuing may prioritize premium plans, while free accounts may experience reduced speed during peak periods.
The supplied policy provides a one-week grace period after a failed automatic renewal, such as one caused by insufficient funds or an expired card.
If the invoice remains unpaid after the grace period, the account is downgraded to the Free tier under the supplied policy.
The supplied terms state that paid benefits remain available until the end of the current billing cycle and that no further renewal charge applies after cancellation.
The supplied policy describes subscriptions and credit refills as non-refundable and non-exchangeable because processing resources are allocated when a task begins. It also states that:
The supplied exceptions are:
These terms may be limited by mandatory consumer law in the customer's jurisdiction.
The supplied policy prohibits:
It states that confirmed abuse may result in removal of credits, restricted access to rendering or storage, account suspension, and blocking of associated IP addresses or payment methods.
Welcome to AIHom. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit aihom.ai and use our services.
Quick Summary
Your personal data may be collected, stored, and used when we provide services. If you do not provide relevant personal data, you may not be able to register as a user or enjoy some of the services we offer, or you may not be able to achieve the desired results of the services.
Registration
To access AIHom's services, you need to register for an account. During registration, we will collect your email address to send a verification code. Alternatively, you can sign up using your Google account, in which case we'll collect your Google email address, username, and profile picture.
A user account will be created for you when you register. We will retain the data in the user account until you request to delete your account.
Account Settings
Upon completing registration, you can customize your profile (including avatar, email, name, region, and preferred language), security settings, notification preferences, and affiliate details in your account settings. We will collect the information you provide.
Community
To foster design exchange and inspiration, the platform features a public Community section. The rules regarding the visibility and display of your generated content are as follows:
If you are a free tier user, we will collect your user ID, public images and their associated prompts, and certain generation parameters, and make them visible to other users.
Design Tool
When you create designs on AIHom, we collect your design data, including: text input, uploaded models, design tool clicks (frequency and timing), templates used, floor plan searches, rendering requests, the latest design version, and your UserID ("design data").
Project Management
When you manage assets on AIHom, we collect project-related information including: product names, client details, location, creation time, deadline, project brief, size, model count, review count, asset count, 360° render totals, tags, and team members. This data enables our online design asset management system, helping you organize products efficiently and enhance workflow productivity.
Display Tool
When using display tools (including Photo & Video Studio and 3D Viewer), we collect: your uploaded models, design tool click frequency, and interaction timestamps. This data helps optimize your experience with AIHom's visualization features.
Online Customer Support
When using AIHom's services, you may contact online customer support for assistance with any issues encountered. We collect the information you provide to our support team to analyze problems and deliver appropriate solutions.
Marketing Message
Upon registering as an AIHom user, your email address will be used for promotional communications. You'll periodically receive emails featuring current topics, exclusive events, and special promotions. To opt out, you can turn marketing emails off in your account settings.
Subscription
If you subscribe to AIHom's premium services, we collect necessary payment and order information to process your subscription (Card information, credit card number, card expiration date, CVC, price of the service, whether the payment has been completed). The specific terms and conditions governing your subscription are detailed in Subscription Terms, available during the purchase process.
Stability of Service
When you use AIHom's services, we automatically collect log data. This technical information, gathered through cookies, web beacons, and similar technologies, includes:
We process this operational data to:
Your operational data will be retained only while your account remains active, after which it will be either deleted or anonymized.
We may collect and use your information through cookies, web beacons, etc., and store this information as log information. You may choose to refuse cookies by modifying your browser settings, but you may not be able to sign in or use our services or features which rely on cookies.
We use our own cookies, web beacons, etc. to collect information for providing you with better services. Its main purpose is to: identify and remember your user identity; save the user preferences and other information you provide to us; analyze your use of our services and your activity preferences; optimize our ads to serve more personalized ads.
You have the right to exercise your rights. We are doing everything possible to ensure that you can successfully exercise your rights in accordance with the laws and regulations. When you need to exercise your rights, we may ask you to authenticate to protect your personal data. If you have any questions regarding the Privacy Policy or you have a problem exercising your rights, you may send your request in writing to support@aihom.ai.
3.1 Right to Withdraw Consent
You may withdraw previously given consent at any time. This withdrawal:
You may submit a request for account deletion on Account Settings, and we'll process it within 10 business days.
3.2 Right of Access
You may request:
3.3 Right to Rectification
3.4 Right to Erasure ("Right to Be Forgotten")
You may request data deletion, except when processing is necessary for:
3.5 Right to Restriction of Processing
You may restrict processing when:
3.6 Right to Object
You may object to processing:
3.7 Right Regarding Automated Decision-Making
You may object to solely automated decisions (including profiling), except when:
3.8 Non-Discrimination
We will not discriminate against you for exercising these rights.
4.1 Data Storage Location
Your personal data is stored exclusively on Amazon Web Services ("AWS") servers.
4.2 Data Retention & Deletion
We retain your personal data only as long as necessary for its intended purpose. However, we may extend retention where required by law (e.g., legal, tax, or compliance obligations). Once these obligations expire, we securely delete or anonymize your data.
4.3 Security Measures
We implement industry-standard safeguards, including:
Despite these measures, no digital system is 100% immune to risks (e.g., evolving cyber threats). If a breach occurs, we will:
4.4 Your Role in Security
To help safeguard your account security, we strongly recommend using complex passwords that are changed regularly, exercising caution when disclosing sensitive personal information, and verifying device permission settings—particularly when switching devices. Additionally, we will issue timely notifications regarding emerging security threats and recommended protective measures, which we urge you to review carefully whenever received.
5.1 We may share your information with:
We will not share your personal data with potential buyers during any stage of business transactions. In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will ensure that the successor entity is bound by this Privacy Policy or provides you with notice and, if required, seeks your consent before any changes are made regarding your personal data.
5.2
For users outside of South Korea and Thailand, we may share certain personal data with Google for the purpose of advertising optimization, including hashed email address, purchased SKU and order, we share only the information necessary for the purposes described above, and Google's handling of such information is governed by its policy: https://support.google.com/adspolicy/answer/9755941?sjid=8373706033030427947-NC. If you wish to restrict the sharing and use of the above information, you may withdraw your consent or object to this sharing at any time by contacting our online customer support or submitting a request through Account Settings.
When you access AIHom, your personal data may be transferred to our servers in the US, or to other countries other than your own. This may be a direct provision of your personal data to us, or a transfer that we or a third party make.
Where the data is transferred outside the EEA or the UK, we ensure it benefits from an adequate level of data protection by relying on:
In certain situations, we rely on derogation provided for under applicable data protection law to transfer information to a third country. We ensure appropriate safeguards are in place for such transfers.
AIHom may involve integrations with, or may direct you to, websites, apps, and services managed by third parties. By interacting with these third parties, you are providing information directly to the third party and subject to the third party's privacy policy. If you access third-party services, such as social media sites or other sites linked through the services, these third-party services will be able to collect personal data about you, including information about your activity on the services. If we link to a site or service via our services, you should read their data usage policies or other documentation. Our linking to another site or service doesn't mean we endorse it or speak for that third party.
AIHom is not directed towards, and we do not knowingly collect, use, disclose, sell, or share any information about children under the age of 18 or below the legal age of majority in their jurisdiction. If you become aware that a child has provided any personal data to us while using our services, please email us at support@aihom.ai and we will investigate the matter and, if appropriate, delete the personal data.
We may update this policy periodically. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date."
Data Controller: COOHOM INC.
Located at 39899 Balentine Dr, Suite 315 Newark, CA, USA.
We have appointed a data protection officer to support us in relation to data privacy issues and with whom you can also make contact directly. Our data protection officer is available to you to deal with queries relating to our processing of personal data or to provide other information on data privacy issues.
Name: Privacy Department
E-mail: support@aihom.ai
We will then check the matter and respond to your requests.
By using our services, you consent to the practices described in this Privacy Policy.
Welcome to AIHom. Before you access our services, please read these Terms of Use ("Terms").
These Terms constitute a legally binding agreement between you and AIHom (operated by COOHOM INC. ) governing your use of AIHom's services.
When utilizing specific AIHom's services, you acknowledge that such services may be governed by supplemental terms and associated business rules, which may be published through various channels including website announcements, notifications, messages, emails, and help center documentation. These supplemental terms, upon official release, shall automatically constitute an integral part of these Terms and are binding upon you. Your acceptance of any such business rules or supplemental terms shall constitute full acceptance of these Terms. The invalidity of any provision within these supplemental terms shall not affect the validity of the remaining provisions or the enforceability of the supplemental terms themselves, which shall remain in full force and effect.
By accessing our services, you agree to these Terms.
To access our services, we may ask you to create an account. You agree to provide correct, current, and complete account information and allow us to use it to communicate with you about our services. Our communications to you using your account information will satisfy any requirements for legal notices.
You are responsible for all activities that occur under your account. Please carefully safeguard your account information, including but not limited to your username, password, verification codes, and other credentials. Your account is strictly for your personal use and may not be transferred, traded, donated, leased, or loaned to others. Should we determine that your account has been transferred, traded, donated, leased, or loaned, we reserve the right to suspend or terminate your account immediately without prior notice, and shall bear no legal liability whatsoever. You will be solely responsible for all resulting losses, including but not limited to service interruptions and the deletion of user data and content.
AIHom provides AI-powered home design, content creation, visualization, and related project management services. These services may include floor plan processing, automated space planning, 2D and 3D design, image and video creation, rendering, and other features made available through AIHom from time to time.
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal data.
You undertake not to use AIHom for any illegal purpose or in any illegal way, undertake to comply with all applicable laws, and comply with all separate agreements, rules and guides related to AIHom.
You agree and warrant that AIHom will not be used to facilitate or assist the following acts, nor may it be produced, uploaded, stored, distributed or disseminated in connection with the following acts:
You may not access or use, or help another person to access or use, our services in the following ways:
By using our AI services, you expressly represent, warrant and covenant that: (i) all submitted content shall not infringe any third-party rights including intellectual property rights, publicity rights, personality rights, privacy rights, data protection rights or other legally protected interests; (ii) such content shall not contain classified information, trade secrets, sensitive data or any material potentially compromising national security or public welfare; (iii) you shall not intentionally direct the AI system to produce output violating any legal rights; and (iv) you accept full responsibility for all liabilities, damages and legal consequences arising from any breach hereof, including indemnification obligations for all related claims, losses and expenses. This warranty survives termination of service usage.
You may stop accessing our services at any time. We may suspend or terminate your access to the services at any time without notice to you if we believe that you have breached these Terms, or if we must do so in order to comply with law. If we terminate your access to the services due to your violation of these Terms and you have a Subscription, you will not be entitled to any refund.
Upon termination of these Terms or your access to the services, we may at our option delete any materials or other data associated with your account.
You acknowledge that AIHom retains exclusive ownership of all rights, title, and interest—including intellectual property rights—in and to its proprietary technology. This encompasses, but is not limited to, all software, algorithms, user interfaces, trade secrets, methodologies, designs, inventions, original works of authorship, and any related tangible or intangible materials or information. Nothing in these Terms limits AIHom's right to utilize, develop, or commercialize any concepts, ideas, techniques, or know-how associated with its technology or derived from its performance under these Terms. Except as explicitly stated herein, no licenses or rights to AIHom's technology are granted to users, and all such rights are expressly reserved.
By uploading floor plans, images, PDFs, text or other file types expressly supported by the applicable AIHom upload control ("Content") to AIHom, you expressly represent and warrant that you either own all rights, title and interest (including intellectual property rights) in such Content or have obtained all necessary legal authorizations for its submission and use on the platform. You further warrant that your Content does not and will not infringe upon any third-party rights, including intellectual property rights, trade secrets or confidentiality obligations, nor violate any applicable laws or regulations. In the event your Content infringes any third-party rights or causes damages to AIHom, you agree to assume full liability and shall indemnify AIHom for all resulting losses, damages, costs and expenses (including reasonable attorneys' fees) incurred in connection with such infringement. This indemnification obligation survives termination of your use of the services.
You expressly acknowledge and agree that AI-generated outputs may contain inaccuracies or errors, and therefore covenant not to use such content for commercial purposes unless you have purchased an applicable Subscription plan that expressly includes commercial-use rights for the relevant output, while simultaneously granting AIHom a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, analyze, and otherwise exploit your generated content, including your input parameters and prompts, solely for the purposes of service maintenance, improvement, quality assurance, and AI model training, with all such rights surviving termination of your account or use of the services.
By using the service, you irrevocably permit AIHom to employ Content you uploaded and AI-generated outputs for platform improvement, machine learning and model training purposes.
Infringement Complaints. If you believe any Content on AIHom infringes your intellectual property or other rights, contact us at support@aihom.ai (subject: "Infringement Complaint"). Your notice must include: (a) your signature (electronic or physical); (b) identification of the infringed right and the allegedly infringing Content's location (URL or Output ID); (c) your contact details; (d) a good-faith statement that the use is unauthorized; and (e) a statement that the information is accurate and you are authorized to act. We may remove or disable access to the allegedly infringing Content upon receipt of a valid notice, and reserve the right to request additional evidence or accept a counter-notification. We kindly ask that all complaints be made in good faith, as knowingly false complaints may result in liability.
Certain AI-generated Content on AIHom may contain visible or invisible watermarks, labels, or identifiers indicating its AI origin. You agree not to remove, alter, obscure, or circumvent any such watermark, label, or identifier, except as permitted by applicable law. We may also apply watermarks or identifiers to outputs for authenticity, traceability, or compliance purposes.
While we are committed to delivering high-quality services, please note that AI technology remains in continuous development. All services, outputs, and actions are provided "as is" and "as available" without warranties of any kind, either express or implied, to the fullest extent permitted by law. You are expected to use the services scientifically and rationally, and to independently evaluate the output content generated by AI. You agree to bear all risks associated with the use of AI and any potential damages that may arise from such risks. We expressly disclaim all warranties, including but not limited to:
To the maximum extent allowed by law, neither we nor our affiliates, investors, directors, officers, employees, or agents shall be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages—whether in contract, tort, or otherwise—arising from or related to the use of our services, materials, or these Terms. To the fullest extent permissible under applicable law, AIHom's total aggregate liability to you for all damages, losses and causes of action arising out of or in any way related to the services, the materials, the actions, or these Terms, whether in contract, tort (including negligence) or otherwise, will not exceed the greater of the amount you paid to us for access to or use of the services (if any) in the six months preceding the date such damages, losses, and causes of action first arose, and $100. the foregoing limitations are essential to these terms, and we would not offer the services to you under these Terms without these limitations.
You agree to indemnify and hold harmless AIHom from and against any and all liabilities, claims, damages, expenses (including reasonable attorneys' fees and costs), and other losses arising out of or related to your breach or alleged breach of these terms; your access to, use of, or alleged use of the services, the materials, or the actions; your feedback; any products or services that you develop, offer, or otherwise make available using or otherwise in connection with the services; your violation of applicable law or any third-party right; and any actual or alleged fraud, intentional misconduct, gross negligence, or criminal acts committed by you or your employees or agents. We reserve the right to engage separate counsel and participate in or assume the exclusive defense and control of any matter otherwise subject to indemnification by you hereunder, in which case you agree to cooperate with us and such separate counsel as we reasonably request.
We may revise and update these Terms at our discretion. Some examples of times, we may update these Terms include (1) to reflect changes in our services, like when we add or remove features or services, or update our pricing, (2) for security or legal reasons, or (3) to promote safety or prevent abuse. If you continue to access the Services after we post the updated Terms on AIHom's website or otherwise give you notice of Terms changes, then you agree to the updated Terms. If you do not accept the updated Terms, you must stop using our services.
These Terms will be governed by, and construed and interpreted in accordance with, the laws of the State of California without giving effect to conflict of law principles. You agree that any disputes arising out of or relating to these Terms will be resolved exclusively in the state or federal courts located in San Francisco, California, and you submit to the personal and exclusive jurisdiction of those courts. By accessing our services, you waive any claims that may arise under the laws of other jurisdictions.
If you have any questions about these Terms, please contact us at:
Email: support@aihom.ai
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Along with User Agreement and Privacy Policy provided by Coohom Inc. and its affiliates (“we”, “us” or “Coohom Group”), this Notice provides you (or “user”) with information about the cookies that are used by the features and services of Coohom official website or Coohom Platform (“Coohom Platform”). This Notice will be reviewed from time to time to ensure that its content is kept up-to-date. If any changes are made, we will publish the latest version of the Notice here. When we make significant changes, we will notify you of the change the next time you visit Coohom Platform or by other means of communication.
When you visit Coohom Platform, the site asks your browser to store a small piece of data (text file) called a cookie on your device in order to evaluate the performance of the site. We also use third-party cookies, which are cookies from a domain different than the domain of Coohom Platform you are visiting, for marketing efforts.
We use the following categories of cookies:
Strictly necessary cookies are necessary for Coohom Platform to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but that will cause some parts of Coohom Platform to not work.
Performance cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.They help us to know which pages are the most and least popular and see how visitors move around the site.If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
We also cooperate with third-parties that deploy cookies when users interact with marketing communications. Marketing cookies collect personal information such as your IP address and clicks. Collected information is used to evaluate the effectiveness of our marketing campaigns or to provide better targeting for marketing. We do not always have control over those cookies.
The "Cookie Settings" can be utilized to customize your cookie preferences. The "Cookie Settings" will record when you have consented to or rejected our Notice and will ask for consent once a year to ensure users stay up-to-date with changes to our Notice. All the performance cookies and marketing cookies are controlled by the "Cookie Settings". You can also access the “Cookie Settings” anytime from the link in the footer of Coohom Platform.
All of the cookies used on Coohom Platform, on third-party websites and through emails can be enabled or disabled through your browser. To control cookies through your browser, follow the instructions usually located within the “Help”, “Tools” or “Edit” menus in your browser. Please note that disabling a cookie or category of cookies does not delete the cookie from your browser unless manually completed through your browser function.
Your data collected from cookies can be deleted. If cookies are deleted, the information collected prior to the preference change may still be used. However, we will stop using the disabled cookie to collect any further information from your user experience. For marketing cookies, when a user opts out of tracking, a new cookie is placed to prevent users from being tracked.
You can set your browser to block strictly necessary cookies, but that will cause some parts of Coohom Platform to not work.
You can accept or refuse the use of performance cookies or marketing cookies at any time. If you choose to reject the use of performance cookies or marketing cookies, you will still be able to use Coohom Platform, and your use of all the features and areas of Coohom Platform will not be limited.
We may update this Notice from time to time or for other operational, legal or regulatory reasons to make changes in the cookies we use. Therefore, please re-read this Notice periodically to learn about our use of cookies and related technologies. The date at the top of this Notice indicates when it was last updated.
If you have any questions about our use of cookies, please feel free to contact us via email at support@coohom.com.
We will respond to your questions, comments or suggestions within 30 days after we receive them and verify your user identity.